Refund policy

We stand behind every Areliaa product. If you're not completely satisfied with your order, we'll make it right.

Our 90-Day Money-Back Guarantee

We offer a 90-Day Money-Back Guarantee on all orders.

If you're not satisfied with your purchase, you may request a refund within 90 days of receiving your order — no questions asked.

Return Conditions

Products may be lightly used if returned in good condition.
Return shipping costs are the responsibility of the customer.
All return requests must be approved by our support team before sending any item back.

How to Start a Return

To start a return, contact us with your order number:

📧 support@areliaa.com
📞 +1 (646) 902-9616

Response time: within 24 hours on business days.

Our team will provide next steps within 24–48 hours.

Return Address

Once approved, returns must be sent to:

Nate Marketing LLC
704 Wallace St, Suite 625
Clovis, NM 88101
United States

Items sent without prior authorization will not be accepted.

Refund Options

Depending on your situation, we offer three options:

💸 Partial Refund (Most popular)
Keep your product and receive a partial refund. No return required.

📦 Replacement
We’ll send a replacement at no additional cost for wrong, missing, or damaged items.

↩️ Full Return & Refund
Return your product for a full refund (excluding original shipping fees).

Hygiene & Used Products

Due to hygiene considerations, you may not need to return the product physically to receive a refund.

In most cases, you can keep or dispose of the product while still receiving a refund or replacement.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us within 3 business days with:

Your order number
Photos of the product and packaging
A short description of the issue

We’ll process a replacement or refund immediately — no physical return required in most cases.

Order Cancellation

Cancellations can be requested within 12 hours of placing your order.

After 12 hours, orders may already be processed and cannot be cancelled. Returns are still possible after delivery.

Refund Processing Time

Refunds are issued to the original payment method.

Partial refunds: 2–5 business days
Full refunds: 5–10 business days

If you have not received your refund after 15 business days, contact support@areliaa.com.

Non-Refundable Items

Requests made after the 90-day window
Items damaged through misuse or improper storage
Original shipping fees
Gift cards (if applicable)

Exchanges

If you'd like a different Areliaa product, contact our support team. Exchanges are usually processed as a refund followed by a new order.

International Orders

The same 90-day policy applies to Canada, Australia, and New Zealand.

International return shipping costs are higher
Customs duties and taxes are non-refundable
Processing times may be longer due to transit

Our Commitment to You

Every Areliaa product is designed to deliver comfort, beauty, and confidence. If your experience didn’t meet that standard, we’ll work with you to find the right solution. 💬✨

Questions?